DOJ Sues Uber for Denying Rides to Passengers with Service Dogs and Wheelchairs

The U.S. Department of Justice (DOJ) has filed a landmark lawsuit against ride-sharing giant Uber, alleging that the company systematically denied rides or charged extra fees to people traveling with service dogs or using wheelchairs. The lawsuit claims Uber violated the Americans with Disabilities Act (ADA) and seeks to enforce more robust policies to ensure accessibility and equal treatment for all riders.

What the Lawsuit Alleges

Denying Access to Riders with Service Animals: The DOJ states that Uber drivers frequently refuse passengers who are accompanied by service dogs — even though federal law requires that people with disabilities, including those using service animals, be allowed access without discrimination.
Failure to Provide Wheelchair-Accessible Vehicles: According to the complaint, Uber has not done enough to ensure adequate numbers of wheelchair-accessible vehicles in its fleet, leading to long wait times or outright refusals for riders who need such accommodations.
Charging Additional Fees: The suit alleges that Uber sometimes charged extra service or cleaning fees when riders with service animals or those needing wheelchair accessibility booked rides, which is prohibited under the ADA unless certain strict conditions are met.

Relevant Legal Framework

The Americans with Disabilities Act (ADA): A federal law that protects the rights of individuals with disabilities, requiring public accommodations — including transportation services — to be accessible and not discriminatory.
Service Animal Rules: Under the ADA, persons using service dogs are entitled to use public accommodations without paying extra fees, as long as the animal is trained to perform a disability-related task.
Accessible Transportation Obligations: Transportation providers must plan and operate services so that people with mobility disabilities can use them on par with others.

Impacts of the Case

Policy Reform: If the DOJ prevails, Uber could be required to change its policies, train drivers more thoroughly, and ensure better enforcement of non-discrimination rules.
Accessibility for Riders: Passengers with service dogs or wheelchairs may see improved ride availability, fewer refusals, and no hidden costs related to their accommodations.
Precedent Setting: The case could set precedent for other ride-sharing platforms to comply strictly with ADA standards and improve accessibility across the industry.

Responses and Reactions

Uber has issued a statement expressing disagreement with the DOJ's claims, and has pledged to review its policies. Disability rights groups have praised the DOJ’s action as an important step toward enforcing equal access and holding big tech accountable for their service obligations.

What Riders Can Do

If you’re denied a ride because of a service animal or wheelchair, document the incident (note driver name, ride time, location).
File a complaint with Uber — and also with your city or state agency overseeing public transport and ADA compliance.
Know your rights under the ADA: no extra fees, no denials based on disability status, and required accommodation.

Why This Matters

Transportation is a vital public service. When major platforms like Uber are not fully accessible, they create barriers for people with disabilities. This lawsuit doesn’t just address one company’s actions — it highlights ongoing systemic issues in ensuring accessibility, fairness, and dignity for all citizens.